4.3 Refund Policy

1. Introduction

This refund policy describes how Nova Digital Solutions handles refund requests for services provided, including software development, mobile apps, AI solutions, cloud services, cybersecurity, and consulting.

2. Scope

This policy applies to all paid engagements unless a specific written agreement states otherwise.

3. Eligibility

Refund requests are considered only for payments related to services meeting the conditions outlined below. Eligibility depends on project status, deliverables acceptance, and contractual terms.

• Refund requests must be submitted within 30 days of payment unless the contract states otherwise.
• Work or deliverables formally accepted by the client are generally not eligible for a refund.
• Payments to third-party vendors (hosting, licenses) are generally non-refundable.

4. How to Request a Refund

To request a refund, provide the invoice number, project ID, description of the issue, and supporting evidence via email to the billing team or via the support portal.

5. Review Process

Nova Digital Solutions will review requests and may ask for additional information. We aim to respond quickly and in good faith to resolve disputes.

6. Full and Partial Refunds

Full refunds may be issued if work has not started or if the company materially fails to provide agreed services. Partial refunds may be granted for work in progress after deducting the value of delivered work and non-refundable costs.

7. Fees and Deductions

Refund amounts may be reduced to cover transaction fees, third-party costs, and the reasonable value of work completed.

8. Milestone-Based Projects

For milestone-based projects, refunds are calculated on a pro-rata basis according to completed and accepted milestones.

9. Chargebacks and Disputes

Clients must contact Nova Digital Solutions before filing a bank chargeback. Filing a bank dispute without prior contact may affect issue resolution and may lead to service suspension.

10. Intellectual Property and Returned Rights

Upon agreeing to a refund, both parties agree in writing whether rights granted to the client will be revoked or retained according to the contract.

11. Subscriptions and Trials

Refund rules for subscriptions and trials are described on the subscription page or in the subscription agreement. Free trials are non-refundable.

12. Force Majeure

In cases beyond control, Nova Digital Solutions will act fairly and may offer partial refunds, credits, or rescheduling depending on circumstances.

13. Record Keeping

Refund requests and outcomes are retained for audit and compliance purposes for at least three years.

Contact Info

To request a refund or for billing questions, contact: 01224267594

15. Changes to This Policy

We may update this refund policy. Updated versions will be posted on our website with a "Last Updated" date.