At Nova Digital Transformation, we are committed to handling user data responsibly and respectfully. When you register and enter your personal data, you have the right at any time to view it, modify it, or request its permanent deletion without any restrictions.
What data can be deleted?
The deletion request includes all personal data you entered when creating or later updating your account. This data includes: full name, email address, phone number, and residential address if registered with us. Deletion also covers payment data associated with your account, such as credit card details or any saved payment methods, in addition to previous order and purchase records, and chat history with the technical support team. All this data is processed and removed from our system according to documented and clear technical procedures.
Detailed steps for submitting a deletion request:
Step One – Submitting the Official Request:
Send your request to us via the contact form available on our official website, or directly via email. Please clearly title your message as follows: "Personal Data Deletion Request", and indicate in the message body your desire for complete deletion of your account and all associated data. The clearer your message, the faster your request will be processed.
Step Two – Verifying the Applicant's Identity:
To ensure the security of your data and protect it from any unauthorized requests, we will verify that the request genuinely originates from the account holder. At this stage, you will be asked to confirm your full name and the email address associated with the account. In certain cases, we may request additional verification information to confirm your identity, primarily for your own benefit.
Step Three – Processing and Actual Execution:
Once your identity verification is complete, your request will enter the actual processing phase. Within 48 hours, you will receive an email confirming receipt of your request and informing you of its reference number. Complete deletion will be accomplished within a period not exceeding 14 business days from the date of your identity confirmation, and you will receive a final email confirming the completion of the process.
What happens to your data after execution?
Your personal data is deleted from our main databases immediately upon completion of processing. Backup copies are gradually deleted according to a structured technical schedule not exceeding 30 days from the date of request execution. It should be noted that some data of a legal or accounting nature, such as invoice records related to completed financial transactions, may be retained for a limited period as required by applicable laws and regulations, without affecting any personal use of this data.
Important things to know before submitting the request:
First: Deletion is a final and irreversible decision. Once executed, the account or any associated data or order records cannot be recovered, so please confirm your desire before proceeding.
Second: If you have an active subscription or an ongoing order, we recommend terminating or canceling it before submitting a deletion request to avoid any account complications.
Third: Deleting your data does not cancel any financial obligations incurred before the request date. Any outstanding amounts remain payable according to previously agreed terms.
Fourth: If your desire is only to update your data or modify certain information without wishing to delete the entire account, you can contact us to make the required amendments, which is a much simpler procedure.
Our Commitment to Protecting Your Data:
Nova Digital Transformation operates under a clear and publicly stated privacy policy and adheres to international standards for personal data protection. Your data is not shared with any third party outside the scope of the contracted service, nor is it used for marketing or advertising purposes without your explicit prior consent. All data stored with us is also subject to continuously updated encryption and technical protection procedures to ensure its security against any breach or leakage.
At Nova Digital Transformation, we believe that building a relationship based on trust with our users is the foundation of our continuity and success. If you have any inquiries about our privacy policy, deletion procedures, or any matter related to your personal data, our technical support team is available to respond to you during official working hours through all communication channels announced on the official website.
